These contractual provisions bind the company Ruby Services, duly registered with the Trade and Companies Register under number 818 708 745, REVTC 006161524 hereinafter referred to as "Ruby Services," and any individual, acting professionally or not, hereinafter referred to as "the Client," seeking to book a chauffeur-driven car or VTC transport service, hereinafter referred to as "the Service," whether for their own account or for duly authorized third parties (the "Passengers").
Legal representant: M. ZOUIKRI Mohamed
The booking of a Service with Ruby Services entails the complete and unconditional adherence of the Client and the Passengers to the terms of the general sales conditions of Ruby Services (hereinafter referred to as "Conditions of Sale" or "CGV"). Any contrary condition opposed by the Client or the Passengers, especially any divergent clause from their own general conditions, shall only be enforceable against Ruby Services after its express, written, and prior acceptance.
Ruby Services reserves the right to modify the CGV at any time. The Conditions of Sale applicable to the booking of a Service are those in force on the date of the firm booking of the Service (hereinafter the "Booking"), confirmed in writing to Ruby Services.
Ruby Services ensures the efficient organization and realization of the missions entrusted to it as a passenger transport company.
BOOKING
WARNING
The Client, to book and/or pay for a Service, must be of legal age or emancipated minor, have the legal capacity to contract, and comply with the General Terms of Sale. The Client is responsible for bookings made in their name, on their behalf, or on behalf of Passengers when acting on their behalf. The Client guarantees the accuracy of the information provided.
BOOKING REQUEST
The booking of a Service can be made by phone, email, via the website www.ruby-services.com, or by any other means approved by Ruby Services. In the case of a telephone reservation, the request must be confirmed in writing, especially by email or via the Ruby Services website. The booking request must include the minimum required information, such as dates, times, and itineraries, means of communication, and the desired vehicle model or category.
ISSUANCE OF A QUOTE
Following the booking request, Ruby Services prepares a quote based on the information provided by the Client or the Passenger. Any changes to the transmitted information may modify the initial price of the Service. The confirmation of the booking formalizes the transport contract between Ruby Services and the Client.
RATES
Services are priced in accordance with Ruby Services quotes. Rates may vary depending on certain circumstances, and any changes will be communicated to the Client. The price of the Service may be revised to account for elements such as fuel price increases.
Additional charges may be invoiced for specific Client requests, and these amounts will be specified in the quote or the Booking Confirmation. Ruby Services reserves the right to modify the tariff schedule at any time without notice.
OVERTIME OR DISTANCE SURCHARGE (EXCLUDING TRANSFER SERVICES)
Ruby Services may set a minimum billing amount for any Service. In the event of a change of destination during a Service, the Client will be billed based on the time and distance traveled, at least the agreed-upon flat rate at the time of booking.
PAYMENT
CREDIT CARD PAYMENT
Payments by credit card (Visa, MasterCard, American Express) are accepted. The Client authorizes Ruby Services to debit the provided credit card for the total amount of the Service and associated fees. Payments must be made no later than the date of Service completion.
INVOICING
Ruby Services will send a detailed invoice to the Client, indicating the total amount of the Service, additional fees, and applicable taxes. Invoices are payable upon receipt, and any delay will result in penalties.
CANCELLATION AND MODIFICATION
CANCELLATION BY THE CLIENT
The Client may cancel a Booking by providing written notice to Ruby Services. Cancellation fees vary depending on the notice period between the cancellation notification and the scheduled start date of the Service.
MODIFICATION BY THE CLIENT
Any modification of the Booking by the Client must be communicated to Ruby Services in writing at least 24 hours before the start of the Service. Ruby Services reserves the right to refuse any modification that would have consequences on the feasibility of the Booking.
CANCELLATION BY RUBY SERVICES
Ruby Services may cancel or refuse a Booking in certain cases, without the Client being entitled to compensation. In the event of cancellation by Ruby Services for reasons other than those mentioned, the Client will be reimbursed the total amount paid.
LIABILITY
The liability of Ruby Services is limited to the provision of the Service in accordance with the Conditions of Sale. Ruby Services cannot be held responsible for delays attributable to circumstances beyond its control. Ruby Services' liability is excluded in the event of negligence or fault by the Client or the Passengers.
INSURANCE
Ruby Services has taken out professional liability insurance covering damages caused to "persons transported for remuneration." This insurance complies with current regulations.
CONFIDENTIALITY
Ruby Services undertakes to process the personal information of the Client and the Passengers in accordance with current regulations, including the General Data Protection Regulation (GDPR).
APPLICABLE LAW AND JURISDICTION
The Conditions of Sale are governed by French law. Any dispute will be submitted to the exclusive jurisdiction of the competent French courts.
Cannes, 16/02/2024.